Vox and 3CX Embrace Nymbis Cloud Technologies' Virtual Data Centre Infrastructure

Leading telecoms provider, Vox, sought an affordable, agile, and scalable virtual data centre solution to enhance its 3CX business telephony offering. The new virtual data centre had to offer robust redundancy and fail-over capabilities while adapting to evolving customer and market demands, as highlighted by Natalie van der Merwe, Head of Telephony at Vox.

While Vox has its own data centres, it needed a solution allowing rapid provisioning of virtual machines in a data centre environment that could accommodate these machines, offer on-demand backups, reduce costs, and enhance overall efficiency. According to Natalie, cost, scalability, reliability, redundancy, and ease of use, integration, and implementation were key considerations.

Nymbis’ unique business model and approach met Vox’s requirements, delivering a cost-effective end-to-end 3CX solution. The platform provided easily deployable virtual machines in a secure and fast service delivery environment. As Natalie stressed, the ability to swiftly provision virtual machines was vital to meet customer installation timelines, a requirement that Nymbis fulfilled.

Vox launched 3CX in July 2021 and, in just two years, connected over 1,000 customers. This rapid expansion necessitated a highly flexible and scalable computing infrastructure capable of handling the complex workloads and high demands of its customer base. Nymbis provided end-to-end scalability, robust security, and prioritized data sovereignty.

“Security is non-negotiable for us,” emphasized Natalie. “It defines the assurances we provide our customers and the high expectations we set for ourselves. Nymbis shares this commitment, ensuring that security is integral to every aspect of this solution.”

Throughout the implementation, Nymbis collaborated closely with Vox to ensure a seamless deployment aligned with 3CX requirements. This resulted in reduced downtime, improved scalability, and enhanced data visibility, positively impacting the entire business.

Natalie stressed the importance of keeping data within local borders, stating, “It is important that the data stays here so we can provide our customers with quality service and the guarantee of data sovereignty. Partnering with a local company ensures that our customers receive the right quality of service and support.”