Tech Talk – WhatsApp Payment Innovation Partnerships Driving Inclusion

In this episode of Business Chat, host Greg Stewart dives into the transformative power of WhatsApp as a business platform. Joined by Ben Lindeque from Prepaid24, Jonathan Williams from Chat Inc, and Rachel Cowan from Ozow, the discussion explores how WhatsApp is revolutionising business communication and transactions in Africa.

Discover how this ubiquitous app is bridging the gap between companies and consumers, offering seamless, real-time payment solutions, and fostering digital inclusion. Tune in to learn about the innovative collaborations that are making business easier and more accessible for everyone.

Listen Here:

Key Quotes:

Ben Lindeque (Prepaid24) on Using WhatsApp as a trusted Platform for Digital Inclusion:

“There’s a vast amount of space according to us (for digital payment growth). It’s getting the guys that normally would use point of sale to come into an online environment but to give them an online environment that they actually trust.”

Rachel Cowan (Ozow) On Scope for Innovation:

“WhatsApp and payments in general, there’s a lot of scope for innovation in the South African market. Like Ben has said and Jonathan, consumers live in WhatsApp.”

Jonathan Williams (Chat Inc) on Inclusion as good Business:

“WhatsApp should be seen as a bridge between the customer and the enterprise, and also in order to facilitate transactions. And it’s just good business. Inclusion is good business.”