globalCom launches RAPID CCaaS® for uninterrupted indoor communications in a crisis

globalCom Africa, an innovative communication solutions provider, has introduced its latest cutting-edge offering: RAPID CCaaS® (Crisis Communication as a Service). RAPID CCaaS® stands out as a groundbreaking subscription-based managed service, equipped with the technological prowess necessary to maintain in-building communications, particularly crucial during times of crisis, serving as the nerve center of any organization.

David Lipton, Founder and CEO of globalCom Africa, expresses pride in bringing this solution to the market. He explains that RAPID CCaaS® effectively addresses communication challenges that multi-branch organizations may encounter in times of crisis. “Whether it’s grid failure or force majeure, this subscription-based service ensures that organizations can always initiate or receive phone calls,” Lipton emphasizes.

He further elaborates, “Managed by globalCom, this subscription-based solution provides a safety net for companies by ensuring indoor voice connectivity through satellite communication in scenarios of complete power loss on the national network. Without reliable communication, business operations would suffer significantly.”

The antenna, positioned atop the building, connects seamlessly to a desk phone via a cable, ensuring uninterrupted connectivity within a range of up to 100 meters. The RAPID CCaaS™ device facilitates midband data transmission (88↓\22↑kbps), enabling IP data services such as email, messaging, and basic web browsing.

In the context of multi-branch organizations, dependable desk-to-desk communication, both inbound and outbound, is essential. With RAPID CCaaS®, users can effortlessly initiate or receive high-quality phone calls directly from their existing desk phones, eliminating the need to venture outside to use a satellite phone.

David Lipton emphasizes, “This aspect truly distinguishes RAPID CCaaS® as the ultimate emergency communication solution. It addresses the issue of call recipients being unaware of incoming calls without necessitating them to endure potentially adverse weather conditions outside while awaiting a call.”

Lipton notes that every business has the responsibility of risk assessment and contingency planning, and regardless of whether that is preparation for possible grid failure due to South Africa’s electricity crisis, or due to an unforeseeable disaster, adopting proactive measures to safeguard against a potential communications crisis is prudent.

For years, South African businesses have contended with recurrent power outages, pervasive uncertainty, and associated risks. In such challenging times, effective communication emerges as a lifeline for businesses striving to safeguard both staff and assets. Recognizing this critical need, globalCom now presents a dependable and comprehensive communication solution alongside an affordable connectivity option, indispensable for multi-branch organizations.

RAPID CCaaS® stands out as the sole subscription-based solution offering robust communication infrastructure, guaranteeing connectivity even amidst critical operations. This innovative offering fills a crucial gap in the market, providing businesses with the assurance of uninterrupted communication during periods of heightened vulnerability.