NTT DATA Launches Multivendor Agentic Infrastructure Service

Global technology services provider NTT DATA has introduced a new capability aimed at changing how enterprises run their IT environments. The Software Defined Infrastructure (SDI) Services Agent signals a move away from slow, maintenance-heavy systems toward infrastructure that actively contributes to business performance.

Announced in London on April 28, 2026, the SDI Services Agent is embedded within NTT DATA’s SDI Services portfolio. It brings a conversational layer into infrastructure management, allowing teams to interact with complex systems in a more direct and practical way.

Complexity Across Multi-Vendor Environments

The SDI Services Agent works as a central coordinator, activating different specialised agents depending on what the environment requires. It continuously monitors and responds across networking, hybrid data centres, cybersecurity, and workplace systems, enabling real-time visibility and quicker responses when issues arise.

One of the more significant changes is its ability to operate across multiple vendors. Many existing tools are confined to one ecosystem, which limits flexibility as systems grow. NTT DATA’s approach cuts across those boundaries, giving organisations a unified view of their infrastructure without stitching together fragmented tools. The result is smoother decision-making and fewer blind spots.

The introduction of natural language interaction changes how teams engage with their systems. Instead of navigating layers of dashboards, users can ask direct questions and receive targeted insights. The platform effectively mirrors key IT roles, translating technical signals into information that can be acted on quickly, reducing delays between detection and response.

Rising Pressure in the Middle East and Africa

For organisations in the Middle East and Africa, the timing indicates growing pressure. Infrastructure demands are rising, but so are expectations around cost control and risk management.

Hani Nofal of NTT DATA Middle East and Africa notes that the system helps organisations move toward infrastructure that delivers outcomes, not just uptime. That shift becomes critical as more businesses invest in AI-led growth while trying to keep operations stable and efficient.

Chris Barnard, Vice President at IDC, argues that traditional infrastructure services are increasingly out of step with the needs of modern enterprises. He highlights that approaches like NTT DATA’s create room for organisations to move beyond maintenance-heavy models and focus on delivering outcomes at scale, rather than simply keeping systems running.

Sustainability and Smarter System Design

Another layer within the SDI Services Agent is its ability to track environmental impact. Infrastructure decisions increasingly carry energy and resource implications, and this system brings those factors into everyday visibility rather than treating them as an afterthought.

Insights from NTT DATA’s Global AI Report reinforce this direction, showing that leading organisations are reworking their core systems to embed AI more deeply instead of applying it at the surface level. The SDI Services Agent aligns with that shift, supporting a more structural approach to how systems are designed and run.

Despite its level of automation, the system operates within defined boundaries. It draws on live data, past activity, and policy rules to guide its actions, while keeping human oversight firmly in place to ensure accountability.