Mukuru and Travelex Partner to Broaden Cash Payout Options in South Africa

Mukuru has partnered with Travelex to expand cash payout options for remittance customers across South Africa. The partnership strengthens access to secure and convenient withdrawal points nationwide.

Expanding the Payout Network

Through the agreement, Travelex becomes an additional payout channel within Mukuru’s network. Customers can now collect funds at any of Travelex’s 46 branches across the country. These locations are positioned in high-traffic, easily accessible areas, helping to reduce travel time, ease congestion and improve access to cash.

Regulatory Framework Supports the Collaboration

The partnership operates within South Africa’s established Bureau de Change (BdC) regulatory framework, which supports secure and compliant remittance services. BdC operators such as Travelex are subject to strict regulatory oversight, including liquidity requirements and compliance standards. On-site know-your-customer (KYC) processes further strengthen transaction security and reinforce customer trust.

Customer and Operational Benefits

For Mukuru customers, the expanded payout network improves convenience and flexibility, while the addition of a trusted foreign exchange operator enhances service reliability. From an operational perspective, the agreement reduces reliance on single-channel payout solutions. It also supports the development of a more resilient and diversified remittance ecosystem.

“Mukuru has always focused on creating impactful financial solutions to improve our customers’ lives,” said Yemurai Chatapura, Commercial Manager Remittances at Mukuru. “This partnership extends that reach while maintaining high standards of security, compliance and service. It strengthens our payout network and reinforces our commitment to accessible financial services across South Africa.”

Marlize Van Der Schyff, Financial Director at Travelex, said the partnership reflects a strong alignment between the two organisations. “Tourvest Financial Services trading as Travelex is pleased to partner with Mukuru as we expand our service offering. By combining our strengths, we aim to deliver a seamless and reliable experience for customers.”

Supporting Remittance-Driven Communities

The collaboration supports Mukuru’s broader strategy to expand access to affordable financial services, particularly for communities that rely on remittances for everyday needs. With operations in more than 50 countries and a growing customer base across Africa and beyond, Mukuru continues to expand its footprint while strengthening the infrastructure that underpins cross-border payments.