Cloud23 – Africa’s Best-Kept Secret in Financial Services

Cloud23, is a pioneering provider of enterprise software management solutions, and are making a name as innovative financial enterprise solution providers in the financial services industry in Africa. The company boasts a growing team of over 175 employees across Africa and Asia, and have achieved considerable growth, increasing revenue by 80% annually for the past two years. The company serves a variety of clients in numerous countries internationally, solidifying its position as a leading provider of enterprise software solutions.

Local Talent, Global Expertise

Founded by Ram Ramakrishnan, a seasoned executive with extensive experience in both the corporate and entrepreneurial sectors, Cloud23 has established itself as a trusted partner for financial institutions seeking to enhance customer experience, improve efficiencies, and drive innovation in their operations. Cloud23 advises companies on how to effectively utilize enterprise development software such as Salesforce and Mulesoft, enabling them to optimize their operations and drive business success.

Optimizing Enterprise Software

Cloud23 assists financial institutions in optimizing the use of enterprise software, enabling them to drive efficiencies, accumulate and leverage business data, lower costs, improve customer engagement, and increase revenue. By optimizing enterprise software, Cloud23’s clients have seen significant improvements in customer experience, including:

• Faster loan processing times, enabling customers to access funds quickly and easily
• More self-service options, allowing customers to manage their accounts and access services at their convenience
• Tailored marketing and personalized offers, enhancing customer engagement and loyalty
• Improved customer support, with faster response times and more effective issue resolution

Bringing the Work Home

Many services that were previously outsourced to foreign firms are now being brought back home, with Cloud23 leveraging local talent and expertise to drive economic growth and digital transformation in Africa.

Client Success

Cloud23’s impressive client list includes top financial institutions in South Africa and beyond, such as Standard Bank South Africa, Capitec Business Bank, ABSA, Stanbic Uganda, Stanbic Kenya, Stanlib Investment Bank, Standard Bank Mauritius and Stanbic Botswana. By leveraging Cloud23’s expertise in enterprise software solutions, these organizations have improved customer engagement, reduced costs, and increased revenue at a substantially reduced cost.

Awards and Recognition

Cloud23 has received numerous awards and recognition for its innovative solutions and commitment to excellence, including:

• Most Financial Services Cloud Certified South African Partner in the Salesforce ecosystem
• Top 5 global ranking among Salesforce partners
• “Rising Star Partner – 2023” and “Most Knowledgeable Partner – 2024” awards from Salesforce
• “Best Enterprise Software Solutions Provider in Africa” award from the African Business Awards